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Privacy Policy

Last updated: 13th October 2025

This Privacy Policy describes how ClubStream TV (Stellar Omada Ltd) together with Heart of Midlothian Football Club collects, uses, and shares your personal information when you use this Service. 

By accessing or using the Service, you consent to the collection and use of your information in accordance with this Privacy Policy.

Information we collect

When you subscribe, we may ask for personal information such as your email address, postal address, age, gender, job type, and country of residence.

How we use your information

We use your personal information for the following purposes:

  • Account Management: To communicate with you regarding your account and customer service issues.
  • Service Improvement: To enhance and personalise your browsing experience on our Site.
  • Marketing: To provide advertisements for products and services we believe you’ll be interested in.
  • Technical Functioning: To ensure the technical operation of our Site.
  • Development: To create new products and services.
  • Security: To protect our copyrighted content by limiting access to registered users with a valid username and password.
How we share your information

We will only share your information in the following limited circumstances:

  • Enforcement: to enforce our Terms and Conditions 
  • Business Change: During a change of ownership (like a merger or acquisition) of Stellar Omada Ltd. In any case any information remains protected under this Privacy Policy.
  • Advertising Audits: To allow for analysis and measurement of advertisement viewing groups.
  • Surveys: To allow a third party to conduct surveys about your use of our content, provided that third party is prohibited from using your personal information for any other purpose.
  • Aggregated Data: To share non-personally identifying statistics about Site usage with our business partners.

We will not provide your personal information to any third parties for the purpose of direct marketing without your express consent.

Your privacy rights and choices

Data protection law grants you several rights regarding your personal data:

  • Request Access (SAR): You can request copies of the personal information we hold about you
  • Request Correction: You can ask us to correct incomplete or inaccurate data
  • Request Deletion: You can ask us to stop processing and delete your data in certain circumstances
  • Object to processing: You can object to how we process your information

You have the right to opt-out of marketing and can modify your choices at any time. 

  • Email marketing: Click the “unsubscribe” link in any marketing email you receive, or update preferences in the “My Account” section of the Hearts TV website. Changes may take up to 72 hours to process. 
  • DIrect Mail, Phone, SMS: Update preferences in the “My Account” section of the Hearts TV website, or contact our Customer Service team. You might still receive materials already processed for up to 2 months.
Data retention

We will keep your personal data only as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. You can request details of the retention periods for different types of data by contacting us.

Data Security

We are committed to data security. We use encrypted transmissions and limit access to the systems that store your personal information. We adhere to EU data protection laws and may process your information on secure encrypted servers outside the UK, but we will always do so in accordance with this policy and applicable law.

Children’s privacy

This is a general audience Website. We do not knowingly collect Personal Information from children under the age of thirteen. If your child uses interactive features, we recommend supervising their use.

Changes to this Privacy Policy

We reserve the right to change this policy. If we make any material changes, we will notify you by posting the new version on our Site. Your continued use of the Site means you accept these changes.

Other important information

Updating your information
It is your responsibility to provide us with true, accurate, complete, and updated registration information. You can update your details by clicking “My Account” on our Site.

Third-party links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or policies of these external sites. We strongly recommend you read their privacy policies and terms and conditions.

Law enforcement disclosure
Stellar Omada Ltd reserves the right to access and disclose Personal Information to comply with laws, lawful government requests, or to protect the company or others.

Accessing your information 

To access the Personal Information we hold about you, please contact us at clubstreamtv@stellaruk.co.uk. We have a maximum of 1 month to respond to your request.

Contacting Us and Complaints

For general enquiries or to request further privacy notices, please contact our Data Protection Officer:

Data Protection Officer,
Stellar Omada Ltd,
3a The Roundal,
Roddinglaw Business Park,
Edinburgh, EH12 9DB

If you are unhappy with how we have used your data, you have the right to complain to the Information Commissioner’s Office (ICO).
Details can be found on their website: https://www.ico.org.uk.